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HPE 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention - Serviceerweiterung

HPE 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention - Serviceerweiterung
Herst.Nr.: U5GJ4E
Art.Nr.: S14392595
Warengruppe: Systeme Service & Support /
Hersteller: Hewlett Packard Enterprise
HPE 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention, Serviceerweiterung, Arbeitszeit und Ersatzteile, 3 Jahre, Vor-Ort, 24x7, Reaktionszeit: 4 Std., für Mixed Use Workload Accelerator; Read Intensive-2; Write Intensive Workload Accelerator)
Inkl. MwSt., zzgl. 0,00 EUR Versandkosten (DE)
Die Lieferung erfolgt innerhalb von 2 Tagen nach Zahlungseingang.
HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE's broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs. Should an incident occur, reducing business impact requires a swift and comprehensive response. A Hewlett Packard Enterprise Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates. HPE Proactive Care Advanced uses Remote Support Technology1 to monitor devices and collect data, enabling faster delivery of support and services. Running the current version of Remote Support Technology is required to receive full delivery and benefits from this support service.


Typ Serviceerweiterung
Inbegriffene Leistungen Arbeitszeit und Ersatzteile
Stelle Vor-Ort
Volle Vertragslaufzeit 3 Jahre
Reaktionszeit 4 Stunden
Serviceverfügbarkeit 24 Stunden pro Tag / 7 Tage pro Woche


Details zu Service & Support Erweiterte Servicevereinbarung - Arbeitszeit und Ersatzteile - 3 Jahre - Vor-Ort - Reaktionszeit: 4 Std. - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag
Technischer Support - Ferndiagnose - 3 Jahre
Support Produktinformation - Web Knowledge Base Access - 3 Jahre
Update als neue Release-Fassung - 3 Jahre
Technischer Support - Telefonberatung - 3 Jahre - Reaktionszeit: 2 Std. - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag

Informationen zur Kompatibilität

Entwickelt für HPE Workload Accelerator
HPE Light Endurance Workload Accelerator
HPE Mainstream Endurance Workload Accelerator
HPE Mixed Use Workload Accelerator
HPE Read Intensive Mezzanine Workload Accelerator, Workload Accelerator
HPE Read Intensive-2 Workload Accelerator
HPE Value Endurance Workload Accelerator
HPE Write Intensive Workload Accelerator


  • Light Endurance Workload Accelerator, Mainstream Endurance Workload Accelerator, Mixed Use Workload Accelerator, Read Intensive Mezzanine Workload Accelerator, Read Intensive Workload Accelerator, Read Intensive-2 Workload Accelerator, Value Endurance Workload Accelerator, Workload Accelerator, Write Intensive Workload Accelerator
Alle Preise enthalten die gesetzlich gültige Mehrwertsteuer.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, und Xeon Inside sind Marken der Intel Corporation in den USA und anderen Ländern.
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